Senior Collector - Retail Banking and Wealth Management
Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.
Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as
Senior Collector
.
Principal responsibilities
Support, determine or initiate appropriate actions to ensure the efficient and effective progression of a specific collections process flow or multiple Collections process flows in order to deliver a professional service to our customers
Ensure the integrity of the process flow across assigned function
Optimising the designed output in order to contribute to help our customers resolve their delinquency problems, and by doing so, creates a favourable opinion of our organisation and an increased willingness to repay their commitments
Adhere to all regulatory requirements and Collections Operations policies and procedures
Qualifications
Requirements
Secondary education with solid years of working experience in banking or relevant years in Collection field
Able to communication with customers confidently over the phone and face to face
Possess good analytical and problem-solving skills
Self-motivated, able to work independently to meet deadlines and achieve targets
Good command of Cantonese and English, proficiency in Putonghua will be an advantage
Sound computer knowledge
Would benefit from having worked in financial services industry with direct customer contact
You'll achieve more when you join HSBC.
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