Hemmersbach Singapore Pte. Ltd.
Job Description You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects and will be employed by our authorized partner .   Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites. Ability to lift / move computer equipment weighing up to 50Lbs. Skilled in desk side support and PC break/fix including basic administration of Windows O/S. Experience with Anti-spyware and Anti-virus software. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Knowledge of Software Distribution, Patching and Imaging technologies desirable. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. Good written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification. You already... Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc. 3-4 years of experience with end user support Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office  Collaboration experience including knowledge of remote control of PCs and video conferencing  Strong customer service skills and good communication skills A team player Fluency in both written and spoken English
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