Sephora Hong Kong Limited
公司簡介
Job Description Organisation Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world. We are excited to announce the opening of Sephora Hong Kong in Q3 2019, and we are looking to hire the Store Manager for our 1 st Store!   Scope The Store Manager will be responsible for the overall store management by efficiently leading a sizable team and ensure smooth operations to optimize sales and deliver outstanding customer service He/ She will be a dynamic, attentive and inspiring leader who has mastered relationship building with stakeholders; someone who mentors and coaches the team, plays as a team, a coach while setting expectation for unsurpassed customer service Someone who has an entrepreneurial spirit and proactive approach to work and take initiatives to improve constantly the performance of the store. Responsibilities: 1) SALES MANAGEMENT Drive sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability Regularly and effectively communicates store sales plan objectives through positive coaching and enthusiastic leadership Ensure the team is updated with key business initiatives such as marketing, public relations, CRM, merchandise, key product launches, brand promotions and incentives Analyze monthly store performance, reporting current business trend to cover every aspect of the business including competitor performance and propose business strategy plan to optimize sales Be operationally hands on, working with the team on the sales floor to achieve KPIs set Manage the store P&L with the Retail Manager to ensure sales operations expenses are maintained at the optimal level   2) CUSTOMER SERVICE Build and nurture strong relationships with loyal customers Drives new members recruitment (CRM) to achieve the KPI set Coordinate with HK CRM & Loyalty team to ensure the smooth implementation of Sephora’s CRM and loyalty activities Manage and resolve any customer’s feedback Ensure that the every team member is trained  and applies the Mystery Shopper standards consistently  Motivates the team and ensures the team is dedicated to offer the best customer service at all times   3) MERCHANDISING & STOCK MANAGEMENT Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora’s guidelines and standards Oversee and ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements   4) CASH & TILL MANAGEMENT  Train staff and enforce Sephora’s cash handling and shortage prevention procedures Ensure that store funds and deposits are maintained in accordance with Sephora’s policies   5) OTHERS Ensure communication within Weekly Action Box is disseminated to the team and require actions are implemented and follow through Ensure store compliance with Sephora audit processes and requirements Any ad hoc duties assigned   6) PEOPLE MANAGEMENT Recruitment & Retention Work with HR department to recruit and select a superior and equitable workforce Manage and support employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation Train and Develop Ensure all new joiners are trained and updated with the store operating procedures Work with training department on training plans and objectives for the store team Work with training department to execute and support them in their career development Performance Management Work with GM/Retail Manager on individual and store objectives / KPIs Identify poor performance issues and work with HR Department on any disciplinary matters Conduct annual, half yearly and quarterly individual performance review with the Store team Provide constructive feedback and constantly provide coaching to the team for improvement  Organize and Animate Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources Demonstrate the Sephora DNA to inspire and motivate the team Create a pleasant and exciting environment with great team spirit   Key Competencies Minimum of 6 – 8 years’ experience in store operations or sales management of which 3 years in running a large store format, flagship store or multiple stores with large headcounts Proven track record in sales generation, managing the achievement of sales result and profitability targets Has the ability to inspire trust, integrity, strong influencing and relationships-building skills to manage the various stakeholders Dynamic team player with ability to positively motivate staff and network locally, regionally and global to build relationships Superior communication and interpersonal skills using positive leadership models Proficiency with Microsoft Office Applications Familiar with Point of Sales System and Client Tracking Systems
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